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WARRANTY

ESC-OUTDOORS PRODUCTS PROVIDE A 1 YEAR WARRANTY

ESC will replace or repair any ESC product at its discretion that is subject to faulty manufacturing or workmanship including materials. 

EXCLUSIONS 

The above warranty is limited to manufacturing and materials defects. Not including damage caused by misuse or abuse, wear and tear, condensation, extreme weather, accidents, incorrect set up, damage caused by mould, insects, animals or children. This also excludes broken poles and damage caused by a jammed, snagged zipper or excessive force applied to zipper causing failure. 

CONSUMER RIGHTS 

Our goods come with guarantees that cannot be excluded under Australian law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. 

* Due to our policy of continual product development, the specifications, colours and features may vary. 

MAKING A CLAIM 

To make a claim in relation to the above manufacturer’s warranty please contact our customer care team via email at info@esc-outdoors.com.au with a copy of your proof of purchase, your details, a description of your warranty claim and photos. Product subject to warranty should be sent to ESC, 75 Heyington Avenue, Thomastown, Victoria 3074. All freight costs associated with return of product for assessment is payable by consumer.